Returns & Refunds
Every order is protected against damage in transit. Photo evidence required. One-time replacement per order.
Damage Protection Policy.
Every order is protected against damage in transit. If your product arrives damaged, we'll send a one-time replacement at no cost to you. All damage claims must include photo evidence and are subject to review. One replacement per customer per order.
Three Steps to Resolution.
Document the Damage
Take clear photos of the damaged product and packaging as soon as it arrives. This evidence is required for all damage claims.
Contact Us
Email support@haloamino.com with your order number and clear photos of the damage. We respond within 24 hours.
Get Your Replacement
Once verified, we'll ship a one-time replacement at no cost. All claims are subject to review and approval.
What's Covered.
Eligible for Replacement
- Products damaged during shipping (with photo evidence)
- Defective products that don't meet purity standards
- Incorrect items received
- Missing items from your order
Not Eligible
- Reconstituted products
- Damage claims without photo evidence
- Products improperly stored after delivery
- Products without proof of purchase
We've Got You Covered.
Quality is non-negotiable. If your order arrives damaged in transit, we'll send a one-time replacement at no cost. Photo evidence is required and claims are subject to review.
Take Photos
Document the damage with clear, well-lit photos
Email Us
Send photos + order number to support@haloamino.com
Get Replacement
Replacement ships within 24 hours of approval
What to Expect.
- Damage claim submitted with photos Day 1
- Claim reviewed and verified 1–2 Business Days
- Replacement shipped Within 24 Hours of Approval
- Delivered to your door 2–5 Days Total
Important Disclaimer
- All products are sold strictly for laboratory research purposes. HaloAmino is not responsible for any misuse, improper storage, or reconstitution of products.
- Replacements are offered as a courtesy for verified transit damage only. We do not offer refunds for change of mind, dissatisfaction, or any reason other than documented damage.
- One replacement per customer per order. All claims are subject to review and may be denied if evidence is insufficient or suspicious activity is detected.
- Excessive or suspicious claims may result in account review and denial of future replacements.
- HaloAmino reserves the right to deny replacement requests at its sole discretion.
- By placing an order, you acknowledge and agree to this policy.