Returns & Refunds
All products are sold for laboratory research use only. Because of the nature of these materials, sales are final. Verified transit damage is eligible for a one-time replacement, with photo evidence.
All Sales Final.
All products sold by HaloAmino are research-use-only materials. Due to the nature of these products and the requirements for safe handling and storage integrity, all sales are final and we are unable to accept returns of delivered product. If your order arrives damaged in transit, we will provide a one-time replacement at no cost. All damage claims require photo evidence and are subject to review. One replacement per order.
Three Steps to Resolution.
Document the Damage
Take clear photos of the damaged product and packaging as soon as your order arrives. This evidence is required for all damage claims.
Contact Us
Email support@haloamino.com with your order number and clear photos of the damage. We aim to respond within one business day.
Get Your Replacement
Once your claim is verified, we'll ship a one-time replacement at no cost. All claims are subject to review and approval.
What's Covered.
Eligible for Replacement
- Products damaged during shipping (with photo evidence)
- Products that do not meet our stated purity standards
- Incorrect items received
- Missing items from your order
Not Eligible
- Opened or reconstituted products
- Damage claims without photo evidence
- Products improperly stored after delivery
- Change of mind or buyer's remorse
- Orders without proof of purchase
Here's How to Reach Us.
If your order arrives damaged in transit, contact us with photo evidence and we'll provide a one-time replacement at no cost. All claims are subject to review.
Take Photos
Document the damage with clear, well-lit photos
Email Us
Send photos + order number to support@haloamino.com
Get Replacement
Replacement ships after your claim is approved
What to Expect.
- Damage claim submitted with photos Day 1
- Claim reviewed and verified 1–2 Business Days
- Replacement shipped After Approval
- Standard transit to delivery address Standard Transit Time
Important Disclaimer
- All products are sold strictly for laboratory and research use only. They are not for human or veterinary use, consumption, ingestion, injection, or any in vivo application. HaloAmino is not responsible for any misuse, improper handling, improper storage, or reconstitution of products.
- All sales are final. Replacements are offered solely as a courtesy for verified transit damage, products that do not meet stated purity standards, incorrect items, or missing items. We do not offer refunds or returns for change of mind, dissatisfaction, or any reason other than the documented issues listed above.
- One replacement per order. All claims are subject to review and may be denied if evidence is insufficient.
- Excessive or suspicious claims may result in account review and denial of future replacements.
- HaloAmino reserves the right to evaluate each replacement request on a case-by-case basis.
- By placing an order, you acknowledge and agree to this policy, our Terms of Service, and our Legal Notice.