Shipping & Tracking

Shipping & Order Tracking

Track your order and review HaloAmino shipping information. All orders ship from within the United States with tracking included.

Track Your Order

Check Your Order Status.

Enter your order number and email address to view your latest shipping status. You'll be taken to your order details where you can find tracking information.

Lost your order number? Check your confirmation email or contact support.

Shipping Options

Simple, Honest Pricing.

Standard Flat-Rate Shipping
$4.95

A single flat rate on every order, anywhere in the United States. No code required, no surprise fees, no rates that change by zip code.

USPS tracked · standard transit time

Tracking Included
Always

Every order ships with a tracking number, sent to your email when your label is created. You can follow your package from our facility to its destination.

USPS tracked · US addresses only

Order Journey

From Order to Delivery.

Step 1

Order Placed

Confirmation email sent to you.

Step 2

Processed

Securely packaged at our facility.

Step 3

Shipped

Tracking number sent to your email.

Step 4

Delivered

Package arrives at your shipping address.

What's Included

Coverage & Packaging.

United States Coverage

We ship to all 50 states, U.S. territories, military addresses, and PO Boxes. We do not ship internationally.

  • All 50 U.S. states
  • USPS PO Boxes accepted
  • APO / FPO / DPO military addresses
  • Hawaii, Alaska, and Puerto Rico

Secure Packaging

Lyophilized compounds are packed to protect vial integrity in transit, sealed and cushioned to arrive intact and ready for storage.

  • Protective cushioned packaging
  • Sealed to maintain integrity
  • Tamper-evident shipping
  • Packed for vial protection
Common Questions

Shipping & Tracking FAQ.

  • When will my order ship?
    Orders are processed in the order they are received, typically within a few business days. Orders placed on weekends or holidays begin processing the next business day. You'll receive a shipment notification email with your tracking number once your package leaves our facility.
  • Why don't I have tracking info yet?
    Tracking numbers are issued when your label is created, but it can take 24–48 hours for the carrier's system to register the first scan. If your tracking shows "Label Created" or "Awaiting Carrier Pickup" for more than 48 hours, the package is on its way — the first scan often happens at the carrier's hub.
  • My tracking says delivered, but I don't have the package.
    First, please wait 24 hours — packages occasionally scan as delivered slightly before they arrive. Then check around the delivery address and with anyone who may have accepted the package on your behalf. If you still cannot locate it after 48 hours, contact your local carrier office with your tracking number, then email support@haloamino.com if you need further assistance.
  • Can I change my shipping address after ordering?
    Address changes can only be made before your order enters processing. Once a label has been created, the address cannot be modified. To request an address change, email support@haloamino.com as soon as possible with your order number.
  • Do you ship internationally?
    At this time, HaloAmino ships only within the United States. This includes all 50 states, U.S. territories, military APO/FPO addresses, and USPS PO Boxes. We do not currently offer international shipping.
  • What carrier do you use?
    We primarily ship via USPS, which provides tracking to most U.S. addresses. The specific carrier may vary based on your destination, package weight, and shipping volume. All shipments include tracking regardless of carrier.
  • How is my order packaged?
    Orders ship in protective, cushioned packaging designed to keep lyophilized vials intact during transit. The shipping label lists "HaloAmino" as the sender. Packages are sealed and tamper-evident so you can confirm your order arrived undisturbed.
  • What if my package arrives damaged?
    Take clear photos of the damaged packaging and product upon arrival, then email support@haloamino.com with your order number and photos within 7 days of delivery. Approved claims receive a one-time replacement. View our full returns & refunds policy →
Need More Help?

We're Here to Help.

Still have questions about your shipment or tracking? Email our support team and we'll get back to you as soon as we can during business days.

Contact Support