Help Center

Questions, Answered.

Everything you need to know about ordering, shipping, products, payments, and more. Can't find what you're looking for? Email us anytime.

Section 01

Ordering.

  • How do I place an order?+
    Browse our compounds, add what you need to your cart, and check out. You'll receive an email confirmation immediately, then a shipping notification within 1–2 business days when your order ships.
  • Do I need to create an account to order?+
    No. You can check out as a guest. Creating a free account makes it easier to track orders, save shipping addresses, and view your order history.
  • Is there a minimum order amount?+
    No minimum order. Free shipping kicks in at $99+. Orders under $99 ship for a flat $4.95.
  • Can I cancel or change my order after placing it?+
    Yes, but only before your order enters processing — typically within 1–2 hours of ordering. Once a shipping label has been created, changes cannot be made. Email support@haloamino.com immediately with your order number if you need to cancel or modify.
  • Do you offer bulk or quantity discounts?+
    Yes. Quantity discounts apply automatically at checkout when you purchase multiple units of the same product. For larger wholesale inquiries, email support@haloamino.com with the subject "Wholesale Inquiry."
  • Do I have to be 18 to order?+
    Yes. All HaloAmino products require purchasers to be 18 years of age or older. By placing an order, you confirm you meet this age requirement. We reserve the right to verify age and cancel orders from anyone under 18.
Section 02

Shipping.

  • How fast will my order arrive?+
    Orders are processed within 1–2 business days, then delivery takes another 2–5 business days. Total time from order to delivery is typically 3–7 business days. View full shipping details →
  • How much does shipping cost?+
    Free standard shipping on all U.S. orders $99 and over. Orders under $99 ship for a flat fee of $4.95. No calculated rates, no surprises at checkout.
  • Do you ship internationally?+
    Not at this time. HaloAmino ships only within the United States — all 50 states, U.S. territories, military APO/FPO addresses, and PO Boxes.
  • Is the packaging discreet?+
    Yes. Every order ships in plain, unmarked packaging. The shipping label displays "HaloAmino" as the sender, but the exterior shows no product names, brand graphics, or descriptive content. Your privacy is built into how we ship.
  • How do I track my order?+
    You'll receive a shipping confirmation email with your tracking number within 24–48 hours of shipment. You can also track your order here by entering your order number and email address.
  • My tracking hasn't updated in days. Is something wrong?+
    Usually no. USPS sometimes goes silent for 24–72 hours between scans, especially during transit between regional hubs. If your tracking hasn't updated in more than 5 business days, email support@haloamino.com with your order number and we'll investigate with the carrier.
  • My tracking says delivered, but I don't have it.+
    First, wait 24 hours — packages occasionally scan as delivered slightly before they arrive. Then check around your property, with neighbors, or your mailroom. If you still cannot locate it after 48 hours, contact your local USPS office with the tracking number, then email support@haloamino.com with your order number.
  • Can you ship to PO Boxes or military addresses?+
    Yes. We ship to USPS PO Boxes, APO, FPO, and DPO military addresses. Military shipments may take longer than standard estimates (typically 7–21 business days) due to military mail routing.
Section 03

Products.

  • What compounds do you offer?+
    Our current catalog includes 10 research compounds plus bacteriostatic water:
    • Retatrutide — the next-gen triple-agonist metabolic research peptide
    • BPC-157 — the body protection compound
    • TB-500 — the cell repair peptide
    • Wolverine — pre-blended BPC-157 + TB-500 recovery stack
    • Halo Glow — pre-blended BPC + TB-500 + GHK-Cu
    • GHK-Cu — the copper peptide for skin and hair research
    • CJC + Ipa — the growth hormone research stack
    • Ipamorelin — the clean GH secretagogue
    • Sermorelin — the classic GHRH analog
    • NAD+ — the cellular energy compound
    • Bac Water 30mL — supply for reconstitution
    Browse all compounds →
  • What's the difference between BPC-157 and TB-500?+
    BPC-157 and TB-500 are different peptides with complementary mechanisms studied in tissue repair research. BPC-157 is a pentadecapeptide (15 amino acids) derived from a stomach protein; TB-500 is a synthetic fragment of thymosin beta-4. They're often paired in research protocols and we sell them pre-blended as the Wolverine Stack. View the full research breakdown →
  • What is bacteriostatic water and do I need it?+
    Bacteriostatic water (BAC water) is sterile water containing 0.9% benzyl alcohol that inhibits bacterial growth. It's the standard solvent used to reconstitute lyophilized peptides for research. Add 30mL Bac Water to your order →
  • Why is GHK-Cu blue?+
    The blue color is from the copper bound in the peptide complex — it's a natural and expected property of GHK-Cu, not a sign of contamination. Once reconstituted, the solution will have a recognizable blue tint that confirms the copper-peptide bond is intact.
  • Are these peptides considered supplements?+
    No. The compounds we sell are research peptides, not dietary supplements as defined by the FDA. They're sold strictly for laboratory research use only and have not been evaluated by the FDA for human consumption. View our full disclaimer →
  • What's the shelf life of lyophilized peptides?+
    Lyophilized (freeze-dried) peptides are typically shelf-stable for 18–24 months when stored in original sealed packaging at room temperature, away from direct light and moisture. For specific handling protocols in a research context, consult your research facility's SOPs or peer-reviewed literature on the compound of interest.
Section 04

Quality & COAs.

  • What is a Certificate of Analysis (COA)?+
    A Certificate of Analysis is a third-party lab report verifying the identity and purity of a peptide batch. It shows the test methods used (HPLC, mass spectrometry), the verified purity percentage, batch number, and test date. COAs are the gold standard for proving what's actually in the vial.
  • Where can I see your COAs?+
    Every batch has a publicly accessible COA — no login required, no email gate. You can view current COAs directly on each product page, on our COA Library page, or in the live COA viewer on our homepage.
  • Who tests your products?+
    We work with Janoshik Analytical — one of the most trusted independent third-party labs in peptide research, known for accurate HPLC and mass spectrometry purity testing.
  • What does "99%+ purity" actually mean?+
    It means that when our peptides are analyzed by HPLC (High-Performance Liquid Chromatography), at least 99% of the sample is the target peptide. The remaining <1% may consist of trace impurities from the manufacturing process — all batches are tested to ensure this standard is met before they're sold.
  • How often are batches tested?+
    Every batch we sell is tested by Janoshik Analytical before distribution. New COAs are uploaded to our COA Library as fresh batches arrive.
  • What if your COA doesn't match what I expected?+
    If you have technical questions about a COA or its results, email support@haloamino.com with the batch number and your specific concern. We're happy to walk you through the methodology.
Section 05

Payment.

  • What payment methods do you accept?+
    We accept:
    • Major credit/debit cards (Visa, Mastercard, Amex, Discover)
    • Cryptocurrency (Bitcoin, Ethereum, USDC)
    • ACH bank transfer
    All payment methods are processed securely. Crypto and ACH typically offer the fastest processing times.
  • Is my payment information secure?+
    Yes. All payments are processed through PCI-compliant payment processors. HaloAmino does not store your full credit card information on our servers — payment data is encrypted and handled directly by our processors.
  • How do I pay with cryptocurrency?+
    Select "Cryptocurrency" at checkout. You'll be shown a unique wallet address and QR code with the exact crypto amount to send (BTC, ETH, or USDC). Once your payment is confirmed on the blockchain (usually within minutes), your order is processed.
  • Will the charge on my statement say "HaloAmino"?+
    Your statement may show "HaloAmino" or a generic billing descriptor depending on the processor. For privacy, we work to ensure descriptors are discreet and don't include detailed product information.
  • Why was my card declined?+
    Cards can be declined for various reasons: insufficient funds, billing address mismatch, your bank flagging the purchase as unusual, or card issuer restrictions on the merchant category. Try:
    • Confirming your billing address matches exactly what's on file with your bank
    • Calling your bank to authorize the purchase
    • Trying a different card or payment method (crypto and ACH typically have higher approval rates)
    If issues persist, email support@haloamino.com.
  • Do you offer any discount codes?+
    From time to time, yes. The best way to stay informed about promotions is to sign up for our newsletter at the bottom of any page — subscribers get early access to launches and occasional savings codes.
Section 06

Account.

  • How do I create an account?+
    Click "Log in" in the top navigation and select "Create an account." Enter your email and a password, and you're set. Accounts let you save addresses, view order history, and manage future purchases more easily.
  • I forgot my password. How do I reset it?+
    On the sign-in page, click "Forgot Password" and enter the email associated with your account. We'll send a password reset link to your inbox within a few minutes.
  • How do I update my shipping address?+
    Log into your account, go to "Addresses," and add, edit, or delete saved addresses. You can set a default shipping address that's automatically applied to future orders.
  • How do I view my order history?+
    Log into your account and click "Orders." You'll see all past orders, their statuses, tracking information, and the ability to reorder past purchases with one click.
  • How do I delete my account?+
    Email support@haloamino.com from the email address associated with your account and request account deletion. We'll remove your account and associated data within 7 business days.
Section 07

Returns & Refunds.

  • What's your return policy?+
    HaloAmino does not accept returns for change of mind or dissatisfaction. However, every order is protected against damage in transit — if your order arrives damaged or defective, we'll send a one-time replacement at no cost. View full return policy →
  • My order arrived damaged. What do I do?+
    Take clear photos of the damaged packaging and product immediately upon arrival. Then email support@haloamino.com within 7 days of delivery with your order number and the photos. Approved claims receive a replacement shipped within 24 hours.
  • I received the wrong product. What now?+
    Email support@haloamino.com with your order number and a photo showing what you received. We'll ship the correct product immediately at no additional cost.
  • How long does it take to process a damage claim?+
    Most claims are reviewed within 1–2 business days. Once approved, your replacement ships within 24 hours. Total time from claim submission to delivery is typically 3–7 business days.
  • Can I get a refund instead of a replacement?+
    In most cases, we offer one-time replacements rather than refunds for damaged orders. If a replacement isn't possible (out of stock, etc.), we'll work with you on a case-by-case basis. View the full refund policy →

Still have questions?

Can't find what you're looking for? Email our support team and we'll respond within 24 hours during business days.

Contact Support